Refund Policy
Last Updated: September 04, 2026
At Wazzuno InvoiceTracker, customer satisfaction and operational transparency are central to our values. This Refund Policy defines the clear standards and timeline for processing refund requests on our cloud invoicing platform.
1. Nature of Digital Products
Services offered on Wazzuno InvoiceTracker are cloud-based digital quota packages that are delivered instantly upon automated payment verification through our licensed payment partners (Tripay & PayPal).
2. Refund Eligibility Criteria
Users are entitled to claim a full refund under the following verified conditions:
- Quota Delivery Failure: The transaction has been settled successfully, but the quota has not been credited to your user account within 24 hours of reporting it to our support desk.
- Duplicate Billing (*Double Charge*): Your bank or e-wallet account was debited multiple times for the identical transaction ID due to network timeouts.
- Critical Technical Interruptions: Core functionality cannot be accessed for an extended period due to internal system bugs that cannot be rectified within a reasonable timeframe.
3. Non-Refundable Circumstances
- The invoice quota associated with the purchased package has been used partially or entirely.
- Unilateral cancellation or change of mind after the quota has already been active in your account.
- Accounts suspended due to fraudulent activities, unauthorized access, or terms violations.
4. Submission Window & Processing Time
Refund applications must be submitted within 7 (seven) calendar days from the initial transaction date. Review and processing require 1 business day, and refunds will be disbursed to the original payment source within 1 to 3 business days with zero hidden deductions.
5. How to Submit a Refund Claim
Contact our customer support team directly at support@adhityasukma.com with the subject [Refund Request] - Transaction Reference Number, including your proof of payment and user email.